Monday, January 28, 2013

iTunes 11 crashes when opening the store - no error message

I get the same problem.  iTunes 11 OK until using Store.

Diagnostics:

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

To Be Filled By O.E.M. To Be Filled By O.E.M.

iTunes 11.0.0.163

QuickTime 7.7

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0013B5500B57BE60

Current user is an administrator.

The current local date and time is 2012-11-30 11:31:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA GeForce 7025 / NVIDIA nForce 630a

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.0.163 is currently running.

iTunesHelper 11.0.0.163 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:    {F958B159-26FF-4BA4-9863-9A967E26E214}

Description:    Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter - Packet Scheduler Miniport

IP Address:    192.168.0.6

Subnet Mask:    255.255.255.0

Default Gateway:    192.168.0.1

DHCP Enabled:    Yes

DHCP Server:    192.168.0.1

Lease Obtained:    Fri Nov 30 11:28:46 2012

Lease Expires:    Fri Nov 30 12:28:46 2012

DNS Servers:    194.168.4.100

        194.168.8.100

Adapter Name:    {2ED49B78-6B86-4970-BFFC-D8FFF33D5837}

Description:    NVIDIA nForce Networking Controller - Packet Scheduler Miniport

IP Address:    0.0.0.0

Subnet Mask:    0.0.0.0

Default Gateway:   

DHCP Enabled:    Yes

DHCP Server:    192.168.0.1

Lease Obtained:    Mon Nov 19 14:07:22 2012

Lease Expires:    Mon Nov 19 15:07:22 2012

DNS Servers:   

Active Connection:    LAN Connection

Connected:    Yes

Online:        Yes

Using Modem:    No

Using LAN:    Yes

Using Proxy:    No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-11-30 11:30:18.


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